Customer ServiceCustomer Service Shipping Information Returns Customer Service Order online anytime, or call 802.262.6041 M-F 10AM - 4PM. Contact Us Customer Service: 802.262.6041 Mailing Address: Craftsbury Kids P.O Box 64 Craftsbury, VT 05826 Questions or Comments: service AT craftsburykids DOT com [return to top] Shipping Information Shipping Methods -Orders are shipped using a combination of services including the US Postal Service, UPS, and FedEx. -If desired, you may choose Express Shipping when ordering. Please keep in mind that your order will not be shipped UNTIL it is completed (lead time is listed for each individual item) even when Express Shipping is requested. It may be possible to put a rush on the completion time of an order - please contact us. -Please carefully inspect your order upon delivery, and report any possible damage to the carrier before signing the delivery slip, for your protection. Shipping Rates (48 States) *Alaska and Hawaii may incur additional charges. Standard Flat Rate shipping Order Total: up to $20 $5.95 $20.01 - $30 $7.95 $30.01 - $50 $9.95 $50.01 - $75 $11.95 $75.01 - $100 $13.95 $100.01 - $150 $15.95 $150.01 - $200 $17.95 $200.01 - $300 $24.95 *Items over $300 will incur an additional postage charge to cover actual cost -Items which include shipping are indicated as such in the product description. -Large or heavy items may incur additional shipping charges. International Shipping -International orders will be charged an additional fee to cover the actual shipping cost. Please contact us by email if you would like to request a shipping quote. *Any customs fees and/or import duties incurred are the sole responsibility of the recipient. Craftsbury Kids has no control over these charges nor can we predict what they may be. Shipping Times :: Most items are handmade to order, especially for you. This sometimes means waiting a bit more, but we think you'll be pleased with the unique quality of our offerings, making them well worth the wait! :: Items ship upon completion. Please see individual product descriptions for estimated ship times. Occasionally ship times may be longer than indicated, particularly during holiday seasons, and busier times of year. :: If you would like to verify availability or lead time for a particular item, email us, or call during business hours. If you are purchasing a gift for a specific event, (i.e. birthday, holiday, etc.), please plan ahead to insure timely delivery, particularly if ordering custom made items. [return to top] Returns We will prompty refund the purchase price for unused merchandise returned within 14 days of purchase date. Returned items should be sent in the original packaging, insured, along with a copy of your invoice. Please call Craftsbury Kids customer service at 802.262.6041 to obtain an authorization code and mailing instructions before returning your items. Items without an authorization code will not be refunded. Please see the list below for important information about non-returnable items. -Shipping charges are not refundable. -Custom made or personalized items may not be returned. Your credit card will be charged for custom made items upon the artist's commencement of the work. -Sale items and limited editions are not returnable. -We can issue exchanges only on gift items. [return to top] |
|
Copyright © 2013 Craftsbury Kids. Website by Lightning Bug Designs.